Frequently asked questions

A clear, well-lit photo where your pet’s face fills most of the frame. Natural daylight is perfect. Avoid heavy filters, blurry shots or photos where your pet is far away. If your photo isn’t quite right, we’ll let you know before anything is made.

Yes. Every order is checked by a real person, and we email you a preview before production. If you’d like a change, just reply to that email.

Production takes 3–5 business days after your preview is approved, then delivery to Australia usually takes 7–15 business days. You’ll get a tracking number within 72 hours of dispatch.

Order by 1 December for the best chance of Christmas delivery within Australia. Orders after that may arrive after Christmas — we’ll always tell you honestly.

Not yet — we currently ship to Australia only. New Zealand and the UK are coming soon. Join our list to hear first.

If there’s a production fault or a spelling mistake on our side, we’ll remake it or refund you — no fuss. Personalised items can’t be returned for a change of mind. See our Returns & Remakes policy.

Yes — shipping is free on every order within Australia.

Visa, Mastercard or your PayPal account. All payments are processed securely by PayPal — you don’t need a PayPal account to pay by card, and we never see or store your card details.